What is happening in government today is not entirely different from what large corporations have been facing for the last five years. The demands of today's market are pressuring all organizations, whether private or public, to streamline not only costs, but processes in order to attain greater efficiency and effectiveness.

The key to this is having the right people, in the right function with the right skill set and competencies.

• for improved skill sets of government workers and career plans
  
• for horizontal systems and shared services/self-service facilities
  
• for closer links to local governments
  
• for more hardcore transactions, making them as good as those in the private sector
  
• to align technology (system integration) and processe